Ear pain often shows up at bedtime, a few days into a cold, when lying down makes the pressure worse. It can mean an ear infection, fluid behind the eardrum, swimmer's ear, or pain from teeth or a sore throat. A video visit is a fast way to sort out what's most likely and how to keep your child comfortable tonight.
When to go in person or call 911
Redness, swelling, or tenderness behind the ear, or the ear sticking out
Stiff neck, severe headache, or a child who is very hard to wake: go to the ER
High fever with severe pain, or pain that isn't improving after 2–3 days
Fluid or blood draining from the ear, or ear pain after an injury
Babies under 6 months with ear pain or fever
What helps at home
Comfort care and safe weight-based dosing of pain relievers
A warm (not hot) washcloth held against the ear
Sleeping with the head slightly raised
Extra fluids, especially if your child also has a cold
Many ear infections in kids over 2 get better on their own within a few days. Pain control is often the most important first step.
How a video visit can help
Review the pain, fever, cold symptoms, and how your child is sleeping and eating
Check for swimmer's ear signs, like pain when the outer ear is tugged
Make a plan: comfort care and watching, or an in-person ear exam
An honest note: diagnosing a middle-ear infection usually means looking at the eardrum, which needs an in-person exam. If your child needs that, I'll tell you plainly and help you plan where and when to go, so you don't pay for an antibiotic that won't help.
Video visits for kids newborn to 18 who are physically in Utah. Weeknights 5–7 PM and weekends 9 AM–5 PM (Mountain Time). No insurance needed; HSA/FSA cards accepted. Serving Lehi, Saratoga Springs, Eagle Mountain, American Fork, Orem, Provo, and families across Utah.